All orders once processed and shipped or delivered cannot be

cancelled

We stand by our products with 100% satisfaction guaranteed! Both the quality and the craftsmanship is of the highest level and we guarantee the value of our products.  We have an impeccable reputation for selling the highest quality designer originals & designer inspired products  available.

 
Customer satisfaction is always a priority. We are renowned for our excellent customer service so rest assured we will help you resolve any difficulties you may, perhaps, encounter. If for any reason you are dissatisfied with your purchase, please email us immediately at returns@delortaeagency.co.uk.  WE MUST BE NOTIFIED AND EMAILED WITHIN 3 DAYS UPON RECEIPT OF YOUR PACKAGE IF SHIPPED, 1 DAY IF DELIVERY BY LOCAL REPRESENTATIVE. Let us know you would like to return the purchase and the reason why.

Once your return request is approved, you will be emailed back an RN#. Just write that number on the box and return via your Local Representative or post it back WITHIN 2 BUSINESS DAYS UPON RECEIPT OF EMAIL AUTHORIZING THE RETURN.

ALL PURCHASES MUST BE RETURNED IN THE UNUSED ORIGINAL CONDITION THAT THEY WERE RECEIVED. This includes the care card, authenticity card, controlled card (when applicable), dust bag and original packaging. Refund cannot and will not be given if there is any sign of use or any of the above items are missing. Sorry, used products cannot be credited back. Delortae Agency do check and inspect all merchandise prior to delivery and shipping to clients. 

Please return the package by any courier that provides a tracking number, insurance and signature confirmation for your protection. You must email the tracking number and courier website to us at returns@delortaeagency.co.uk  so that we can both track your return.

Return shipping is the responsibility of the customer. We will refund your entire amount including original shipping charges, if applicable, of the item if defective or sent in error only. Refund will be issued to the original method of payment as soon as the package is received and checked. A notification of the refund will be emailed to you upon acceptance of return.  If item is defective or faulty within 30 days complete product replacement (or suitable alternative if original product no longer available). After this time Delortae Agency have no responsibility for item, or within given time if item has been misused or defective due to client abuse.

IMPORTANT, PLEASE READ: Return will not be accepted if you do not notify us within the initial 3 day, if shipped or 1 day period if delivered also if the return is not made within the 2 business days after the RN# is issued.

FOR INTERNATIONAL RETURNS: Returns cannot and will not be accepted if you refuse to pay custom and duties that may be charged by your country.

DUE TO CREDIT CARD FRAUD WE WILL ONLY SHIP TO ADDRESS THAT IS THE SAME AS YOUR BILLING ADDRESS.