Authentication Service
Delortae Agency is the UK's leading authority for designer authentication and appraisal services. We have established our reputation for gaining results for our clients, through our commitment to employing professional, experienced top-level personnel dedicated to their individual renowned area of expertise.
Being internationally accredited independent luxury Appraisal and Authentication Specialists, our services are recognizable and respected worldwide.
We seek to provide an objective analysis to assist our clients on making informed authentic purchase decisions.
As experts, Delortae Agency provides different levels of Authentication Services to fit your needs. Our expertise is dedicated to providing authentication, appraisal and consulting services.
Our services are recognised, respected and supported by all reputable High End Boutiques, Insurance Companies, Small Claims Court, Credit Card Companies, Police, Trading Standards, Office Of Fair Trading, Custom & Excise, Trading Standards, respected Auction Houses and all official, legal & government bodies worldwide.
Delortae Agency, aim to dispel much of the intrigue surrounding this specialized professional service. Here we answer some of the more common questions on the subject we receive;
Q:WHY WOULD I NEED A NON-AUTHENTICATION STATEMENT ANYWAY?
If you need help verifying your items are genuine or require authentication for any purpose we can help. Perhaps, you need a written statement of non-authentication for a PayPal dispute. Or your credit card company has asked in order to provide a reimbursement. You can be sure your claim is in safe hands.
Q: WHO PREPARES THE STATEMENTS?
Our distinguished, esteemed panel of professionally renowned in- house Senior Insurance Appraisal Experts , are made up of eminent former employees of top design houses and have numerous qualifications in their field. Their expertise inspecting such items is often called upon by other professional and law enforcement agencies for expert witness testimonies.
Q: HOW ARE THEY PREPARED?
They examine each feature and closely scrutinize each and every individual detail. It is their carefully considered professional collective opinion on close examination and based on their extensive experience and knowledge of such items that form the foundation of the statements. Our reports are prepared with the precision accuracy that the industry demands with all major design houses included. They can call on colleagues around the world for further verification if necessary.
Q: CAN IT BE DONE CHEAPER?
Simply, yes! by others. Our business was founded on recommendations and referral business only. We are renowned for a professional, friendly and efficient service. We do not claim to be the cheapest, as our fees include upto 72 hours free help and advice included from our Legal Department for PayPal disputes included. The time and resources our professionals put into determining accuracy on each and every file they receive is in depth and time consuming. They are on staff and we believe, as do many others within the industry, to have access to the very best possible available resource. We believe our clients deserve the best and will not compromise on quality. We are also aware, that sometimes, hiring the best does not always come cheap! Happily, so do many of our satisfied clients. See their advice and genuine comments to others in their position and on our service.
(IMPORTANT we have provided a direct area where former clients can be emailed to their own personal email accounts to attest to their comments as genuine).
We cannot guarantee to lower our competitive fees in the future but we can guarantee never to lower the quality of our service!
Appraisals, Certificates Of Authenticity, and Statements Of Condition are also available. (Prices on application).
NEVER FAILED IN REPRESENTING A CLIENT TO WIN A SUCCESSFUL REFUND
IS THERE ANYWHERE IN THE UK THAT OFFERS WRITTEN AUTHENTICATION ON FAKE ITEMS BOUGHT ON EBAY?
If you are fortunate enough to live near a boutique, they may sometimes authenticate your item(s) for free, however, it will typically not put its findings in writing, for corporate policy. This is primarily because people were switching authentic items for fake ones and using their letter as proof of authenticity. If you do not live near a retailer or want a written opinion regarding authenticity, we can still help.
We can check eBay and other auction sites, other web sites and your personal photos. Has eBay or other auction site ended your auction and you need proof that your item is authentic? We can help.
Authentications may be done with detailed photographs or by sending the item to us via a method that will track receipt. Insurance is highly recommended as is Signed Delivery. Sometimes the same method may be used for appraisals. Some items we may recommend be delivered to us for personal inspection, as photos alone are often insufficient. Should this be the case we will inform you.
We offer both a Photo Opinion Service and Photo On Line Authentication service, simply email us detailed photographs of your item and we will give our opinion on it's authenticity. There is a nominal pre paid charge for this service as detailed below.
We have the highest success rate at removing active counterfeit listings on Auction sites of any other company, around the world. With days of this month still remaining we have already succeeded in having fraudulent listings removed whilst still active.
One of the recent listing claimed falsely, to a bidder, that we had authenticated the item and the second one was at a whopping £365 and still rising when we posted our findings on our Forum. The bidder informed the seller of our opinion and our Forum page address and the auction site, faced with such compellng evidence had no choice other than remove the listing!
Counterfeiters beware you have no where to hide! Remember, verify our authenticated items with the seller with the unique reference number our Authentication Department will have generated.
WE AUTHENTICATE ANY DESIGNER ITEM
See our recent Photo Opinions below 
*WARNING: based on the increased amount of Non Authenticity Statements due to 'bait & switch'-where authentic pictures are posted on on-line auction sites and then counterfeits received - be aware!
ATTENTION ALL BUYERS
*PayPal Protection Services Department UK & other reputable financial institution, will not accept photo authentication for refunds, in order to comply you will be required to submit your item for personal inspection only policy - where time is paramount we will accept proof of purchase evidence but no client will be represented without us receiving the disputed item for destroy & discard to complete and support claims
AUCTION SELLER CLAIMS WE AUTHENTICATED HIS COUNTERFEIT CHANEL SEE HERE
Auction Photo Opinion Service
This service is available for active listings only. In order to give you the best possible service if your enquiry is for auction purposes, state 'Auction' clearly also the date and time bidding will close on item, when completing the Contact Us form or paying via PayPal insert the information in the notes/message Instructions To Merchant section of PayPal payment confirmation area. Fee for this service is £22.78, far less than engaging our professional services if your purchase is indeed deemed counterfeit on receipt. The fees on all services are non refundable. We believe a little spent now, can save a great deal later!
PRE PURCHASE
{Instructions} In provided box BELOW type in the auction number of item;
Click 'PayNow' Logo; ON PAYPAL SCREEN Type "AUCTION/ON LINE ITEM NAME" in 'blank Description box' also the auction site name and item description;- In Message Section of payment confirmation payment page, 'Instructions To Merchant' type both date and time auction ends.
Please note: the Panel can only work from the photographs provided. Whilst, every effort is taken to reach an agreed opinion in the event the photographs are not of the quality to give a fair and concise judgement, they may render an opinion of 'Inconclusive'. In this eventuality a refund is not applicable as the fee covers BOTH their time and a verdict. By instructing the Panel to investigate your request you are agreeing to the sites Terms & Conditions please ensure you have read and understood them fully. We appreciate your kind co operation.
Although all enquires are important to us, the Non-Authenticity Statements will take priority. They are usually subject to strict time restraints imposed by the companies requiring the information. We are duty bound to honour and meet their requirements where ever possible. Contact Us for a free What To Do: I Bought A Fake Off eBay Guide.
POST PURCHASE
Photo OnLine Opinion Service
Perhaps, you have received an item as a result of an auction transaction, bought an item yourself or received as a gift and would like to confirm it's authenticity, without the added expense of a more formal written statement. Then our Photo On Line Opinion Service for non official purposes, may be what you are looking for.
Simply, upload your photos to us via email The pictures will be shown to our experienced panel of Senior Insurance Appraisers. They all have to be of the same opinion and reach a joint decision on authenticity before making a conclusive determination to which they are all in agreement.
Discounts available if you have more than one item for authentication. There is a small additional £4.50 surcharge fee on PayPal payments only, shown as P&P on your PayPal invoice.
Non Authentication statements required within a three day time span incur additional £10 emergency fee.
{Other acceptable payment methods accepted cheque, postal order, direct bank transfer, direct payment to Agent}
please be aware that with the increasing numbers of more sophisticated counterfeits, photo confirmation may render an 'in conclusive' result. Whilst, every effort is made to limit these occurrences no refund will be given.
{Instructions} Click 'BuyNow' Logo; after you have selected from the 'drop down' menu option the choice of service you require}.
{click on Option box activates drop down menu simply click on the service required, price adjusted on checkout}
PRICE ADJUSTED AT PAYPAL CHECKOUT INVOICE
Contact Us for Photo Opinion and Authentication Services assistance.

*Please note any Authenticity Statements required within five working days will require
payment via Direct Bank Transfer
Service Fees Payable
All Brand On Line Photo Opinion
Opinion Only (excl. Chanel/Hermes)
£48.75
Louis Vuitton Trunk Photo Opinion Authentication
£95
Chanel Photo Opinion Authentication
£53
Hermes Photo Opinion Authentication
£59 (*See#2a below)
In-Person Inspections (*See#2 below)
In-Person Inspection (except Hermes)
£75
In-Person Hermes Inspection
£105
Certificate of Authenticity
Certificate of Authenticity (except Hermes) £175
Certificate of Authenticity- Hermes £218
Item 2: Written Statements of Non-Authenticity are listed below.
FEES FOR WRITTEN STATEMENT
1. Items delivered to Delortae Agency and in-person authentications that do not require a written statement are £42, plus the cost of return delivery.
2. Written statements of authenticity can only be issued on in-person inspections only. Should you require a statement of authenticity please note your item(s) will be inspected by the panel and would have to be received by us for judgement.
3. If you need a Written Certificate of Non-Authenticity, an additional £46 fee is required. You may also upgrade to a Certificate of Authenticity. On all written statements the relevant Photo Authentication fee is payable on Photo Authentication Confirmation.
*3a. When accompanied with a Statement of Non-Authenticity, prices for Photo Authentication are as follows;
All Brand Photo Authentication - Official Statement
£61 (excl. Chanel/Hermes)
Louis Vuitton Trunk Photo Authentication
£99.50
Chanel Photo Authentication
£67.50
Hermes Photo Authentication
£79.50
3. Official authentications will be in writing, which may be submitted to eBay, PayPal, insurance claims adjusters, insurance companies, credit card companies, Small Claims Courts, police departments, and other official agencies. If your letter is for Small Claims Court, add £32 to have it notarized.
If more than one Online authentication is required, please Contact Us for reduced fees and further details. Where personal inspection is required as a precondition in order to secure reimbursement, this is quickly and easily arranged for your convenience.
If you require personal inspection email
info@delortaeagency.co.uk to arrange. Or request a visit from one of our insured fully qualified Appraisers.
All payment of fees are payable prior to the service commencing. On the issuing of a statement, opinion or advice, fees are non refundable.
Working, alongside us, we also liaise with other reputable renowned specialist in their field and recognized in their particular area of expertise, as well as the Brand Design Houses.
If it's worth investing your money then it is advisable to invest in the authenticity of your purchase and if you are in any doubt we strongly recommend that you do.
DISCLAIMER
{Whilst every effort is undertaken to determine authenticity and render a true an accurate opinion, where picture quality is poor or unauthorized alterations or repairs have been undertaken on authentic items thereby the manufacturers would subsequently invalidate authenticity and so render 'non authentic' we would uphold these findings and issue our judgement accordingly. Although, everything possible is done to ensure the opinions rendered are deemed accurate, there is always a small margin for error. Delortae Agency or any group company there-upon, cannot be held responsible for any loss or otherwise resulting from an opinion rendered and subsequently issued, any opinion that is inconclusive is not refundable, fee is payable for appraisers time not based on outcome}.